Frequently Asked Questions

SHIPPING & ORDERS

GENERAL

DO YOU SHIP WORLDWIDE?

Yes we do ship worldwide.

How long do I get support?HOW LONG DOES IT TAKE TO DELIVER MY ORDER?

Usually ships same or next business day. Please check our Shipping page here for more details.

WILL MY ORDER BE SHIPPED IN MULTIPLE PARCELS?

If you place a large order, it may be fulfilled in multiple shipments.

I NEED HELP WITH MY ORDER. WHO SHOULD I CONTACT?

Please reach out to us on our customer support email: support@drippypets.com

HOW DO I GET FEATURED ON THE DRIPPY PETS INSTAGRAM?

DM us on Instagram or email us at support@drippypets.com with your photos and Instagram username for us to tag you.

PAYMENT

WHAT ARE MY PAYMENT OPTIONS?

We accept payments by Paypal, Visa, MasterCard and American Express. We also accept Apple Pay.

IS IT SAFE TO PURCHASE ONLINE WITH DRIPPY PETS?

Absolutely! We respect your privacy. Therefore we never share or sell your personal information to any third parties. Any information collected though the site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology. Drippy Pets processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

CAN I AMEND MY ORDER?

Contact us as soon as possible if you wish to amend your order. We ship items out as soon as we can, so cannot guarantee any changes will be made.

REFUNDS AND RETURNS

REFUNDS/RETURNS

Please check our returns Click here!